Return and Refund Policy

Return Policy

Key Points:

• Return Period: 30 days from the delivery date.
• Restocking Fee: None.
• Refund Processing Time: Within 7 working days.
• Return Shipping Costs: To be covered by the customer, except in cases of damaged or defective products.

Return Policy Based on Delivery Date

Our return policy starts on the day of delivery to your provided address, ensuring you have sufficient time to review your purchase. If an item is delayed in transit beyond the 30-day period, we will take this into account and allow a corresponding return.

Conditions for Returns

Order Cancellation:

• Before Shipment: Contact our customer service team at Support@glamore-studios.com to cancel an order before it has been shipped and receive a full refund to the original payment method.

Damaged or Defective Products:

• Inspection: Please check your order upon delivery.
• Notification: Contact us at Support@glamore-studios.com if you wish to return a damaged or defective product. Include a description and photos of the damage or defect.
• Resolution: We will do our utmost to find a solution for you.

Change of Mind:

• Return Period: Items can be returned within 30 days of delivery.
• Condition: The item must be unused, unwashed, in its original condition with tags, and in the original packaging.
• Process: Contact our customer service at Support@glamore-studios.com to initiate the return.

Exchanges:

• Procedure: Follow the same return process as for a change of mind.
• New Purchase: Once the return is approved, you will need to place a separate order for the new item.

Incorrect Product Received:

• Notification: Contact us at Support@glamore-studios.com if you have received the wrong product.
• Resolution: We will arrange a return and ship the correct product at no additional cost to you.

Start Your Return:

Contact Us:

• Email: Reach out to our customer service team at Support@glamore-studios.com with your order number.

Return Authorisation:

• Approval: Our team will review your request and issue a return authorisation, as well as a return label if applicable. Personalised items and underwear are excluded from returns.
• Region: Returns are only accepted within United Kingdom.

Packaging and Shipping:

• Status: Ensure the item is in its original condition with all tags and packaging.
• Instructions: Follow the provided packaging and shipping guidelines.

Required Documents:

• Include: A copy of the return authorisation must accompany the returned item.
• Photos: If applicable, provide photos as evidence of damage during the return process.

Refunds:

Approved refunds will be processed within 7 working days. Refunds will be issued via the original payment method.